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Re: Pay for linux support (was - Re: iix and the rest og the world...)



> And please, don't complain. Even support for money is better than nothing,
> because support FYI costs quite a bit. According to a Compaq survey it's
> something like $40 per phone call. (Eli Marmor, please correct me if I got
> the numbers wrong).

Yes. The exact number in the original research was $35 (Average costs
of "kria" by phone. What is the exact translation for "kria"?), but
considering the inflation, it must be at least $40 today (and even $50
if you count the extra inflation in the costs of a technical manpower,
caused by the prosprity in the hi-tech and start-ups).

Actually, I don't have any idea how companies like Netvision can afford
so generous support deals. If you'll ask companies like LinuxCare or RH
for a support package for your company, you may get in return a tens
thousands Dollars contract. While people have a look in their eyes of
"What?  We are going to kill you!" when they hear that a hour costs
$60 or $70, other companies charge $200 for an hour. Even my lawyer
charges me $180 per a hour (he's cheap; I moved to him after my
previous lawyer wanted $260), and my patent attorney (sorry!) charges
$205. And believe me, the things that I do are much more unique and
professional thank these lawyers.

There is no free lunch, and life are expensive. The deal of Netvision
is a real suicide, and I'm sure they lose a lot of money. I'm sure that
the responsible for this package will be fired one day. Meanwhile,
"Notnim lecha - Tikach!"

-- 
Eli Marmor
marmor@netmask.it
CTO, Founder
Netmask (El-Mar) Internet Technologies Ltd.
__________________________________________________________
Tel.:   +972-9-766-1020          8 Yad-Harutzim St.
Fax.:   +972-9-766-1314          P.O.B. 7004
Mobile: +972-50-23-7338          Kfar-Saba 44641, Israel

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