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[OT] my latest experience with internet zahav



hi!
just thought some1 would want to consider this before he decides to move
to internet zahav.
since yesterday morning i was unable to connect to zahav with my adsl.
(it is connected to a linux box, doing masq)
today i called internet zahav technical support, asking if they have
some known problem. they claimed not. after hearing i have linux, the
guy, named Yotam, instantly said "we dont support linux".
fine. but i tell you that the problem is with your service because i
manage to start the ppp connection, it just doesn't work (suddenly
yestreday's morning after half a year it works great).
he convinced me to try to talk with bezek.
after ***20*** minutes of waiting on the line, a guy named Yosi answered
and for 15 min. we tried to debug the problem with voodoo (which i
already tried even before i called zahav) - shutting down the computer
restarting the adsl, after the sync turn on the computer - bla bla.
he tried to check my line from remote and said its ok. and bezeq had no
problem. i tended to believe him.
now i went deeper (maybe to late), added some rules to syslog.conf and
tried to connect. now i suddenly saw that i manage to establish ppp
connection but when i try to authenticate using pap, i got a mesg from
pppd "Your group is not active".
this msg. says one thing - i have a problem with the user on zahav's
servers. reasonable to me? not to the help desk person named Chen from
internet zahav i was now talking with.
Chen, which reminded me more a secretary than an helpdesk said
immediately that the problem is with the linux - OFCOURSE. 
I tried to explain him whats pptp, ppp, and pap. but no success, it was
like talking with me japanese. i decided to offer to connect my win2k
machine to the adsl, while commenting that i don't belive it will work.
then he said - "uh, but i still don't support win2k" (what the
hell?!?!?!)"i'll use my pictures" (he has jpgs of how win2k
configuration should look like)
after configuring the win2k exactly as he wants it (now click the right
button of the mouse.... lalalal) and trying to connect - tada - it
didn't work.
now he goes check on the server - "uh, sorry sir, but it seems like your
user is for some reason not defined to use adsl" (what the f**k?!?!?)
"i'll give you a temporary user until your user will be fixed".
now  - wouldn't it save me 25 min. of radiating my had with the cell
phone because i don't have phone the pc, and a bruto of 1 hour from my
time waiting on the phone, if  they would only try to check my user on
the server FROM THE BEGINNING?


-- 
Noam Meltzer
tsnoam@zahav.net.il
ICQ: 4853872


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