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Re: Pay for linux support (was - Re: iix and the rest og the world...)
- To: linux-il(at-nospam)linux.org.il
- Subject: Re: Pay for linux support (was - Re: iix and the rest og the world...)
- From: Eli Marmor <marmor(at-nospam)elmar.co.il>
- Date: Tue, 02 Jan 2001 00:07:18 +0200
- Delivered-To: linux.org.il-linux-il@linux.org.il
- Organization: Netmask (El-Mar) Internet Technologies
- References: <Pine.SOL.4.10.10101011153380.27796-100000@techst02.technion.ac.il>
- Sender: root(at-nospam)main.aquanet.co.il
- Sender: linux-il-bounce(at-nospam)cs.huji.ac.il
> And please, don't complain. Even support for money is better than nothing,
> because support FYI costs quite a bit. According to a Compaq survey it's
> something like $40 per phone call. (Eli Marmor, please correct me if I got
> the numbers wrong).
Yes. The exact number in the original research was $35 (Average costs
of "kria" by phone. What is the exact translation for "kria"?), but
considering the inflation, it must be at least $40 today (and even $50
if you count the extra inflation in the costs of a technical manpower,
caused by the prosprity in the hi-tech and start-ups).
Actually, I don't have any idea how companies like Netvision can afford
so generous support deals. If you'll ask companies like LinuxCare or RH
for a support package for your company, you may get in return a tens
thousands Dollars contract. While people have a look in their eyes of
"What? We are going to kill you!" when they hear that a hour costs
$60 or $70, other companies charge $200 for an hour. Even my lawyer
charges me $180 per a hour (he's cheap; I moved to him after my
previous lawyer wanted $260), and my patent attorney (sorry!) charges
$205. And believe me, the things that I do are much more unique and
professional thank these lawyers.
There is no free lunch, and life are expensive. The deal of Netvision
is a real suicide, and I'm sure they lose a lot of money. I'm sure that
the responsible for this package will be fired one day. Meanwhile,
"Notnim lecha - Tikach!"
--
Eli Marmor
marmor@netmask.it
CTO, Founder
Netmask (El-Mar) Internet Technologies Ltd.
__________________________________________________________
Tel.: +972-9-766-1020 8 Yad-Harutzim St.
Fax.: +972-9-766-1314 P.O.B. 7004
Mobile: +972-50-23-7338 Kfar-Saba 44641, Israel
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