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Re: [OT] my latest experience with internet zahav



On Thursday 13 December 2001 22:41, Noam Meltzer wrote:
> hi!
> just thought some1 would want to consider this before he decides to move
> to internet zahav.
> since yesterday morning i was unable to connect to zahav with my adsl.
> (it is connected to a linux box, doing masq)
> today i called internet zahav technical support, asking if they have
> some known problem. they claimed not. after hearing i have linux, the
> guy, named Yotam, instantly said "we dont support linux".
> fine. but i tell you that the problem is with your service because i
> manage to start the ppp connection, it just doesn't work (suddenly
> yestreday's morning after half a year it works great).
> he convinced me to try to talk with bezek.
> after ***20*** minutes of waiting on the line, a guy named Yosi answered
> and for 15 min. we tried to debug the problem with voodoo (which i
> already tried even before i called zahav) - shutting down the computer
> restarting the adsl, after the sync turn on the computer - bla bla.
> he tried to check my line from remote and said its ok. and bezeq had no
> problem. i tended to believe him.
> now i went deeper (maybe to late), added some rules to syslog.conf and
> tried to connect. now i suddenly saw that i manage to establish ppp
> connection but when i try to authenticate using pap, i got a mesg from
> pppd "Your group is not active".
> this msg. says one thing - i have a problem with the user on zahav's
> servers. reasonable to me? not to the help desk person named Chen from
> internet zahav i was now talking with.
> Chen, which reminded me more a secretary than an helpdesk said
> immediately that the problem is with the linux - OFCOURSE.
No surprise for me - Israel is the kingdom of Microsoft, the number of Linux 
home users here is miserable. Therefore it's not worth the investment to 
support Linux - a lot of money to retrain the personnel, and return close to 
zero.
> I tried to explain him whats pptp, ppp, and pap. but no success, it was
> like talking with me japanese. 
That's why they are called "support monkeys" :-) For monkeys they are. And if 
they are not monkeys and don't act according to their scripts, they are fired.
>i decided to offer to connect my win2k
> machine to the adsl, while commenting that i don't belive it will work.
> then he said - "uh, but i still don't support win2k" (what the
> hell?!?!?!)"i'll use my pictures" (he has jpgs of how win2k
> configuration should look like)
And now you propose that he/she have Debian jpgs, Mandrake jpgs, RedHat jpgs, 
Slackware jpgs etc :-) Do you want to drive him/her really crazy? :-)
> after configuring the win2k exactly as he wants it (now click the right
> button of the mouse.... lalalal) and trying to connect - tada - it
> didn't work.
> now he goes check on the server - "uh, sorry sir, but it seems like your
> user is for some reason not defined to use adsl" (what the f**k?!?!?)
> "i'll give you a temporary user until your user will be fixed".
I had similar problem once - but that time Netvision were all right, and 
Nezeq somehow managed to erase me from their ADSL lists, and somehow one of 
them saw that the definitions were all right, and another one of them saw the 
definitions erased. They had to delete all the definitions altogether and 
redefine it all anew.
> now  - wouldn't it save me 25 min. of radiating my had with the cell
> phone because i don't have phone the pc, and a bruto of 1 hour from my
> time waiting on the phone, if  they would only try to check my user on
> the server FROM THE BEGINNING?
Support monkey has THE SCRIPT - do this, this, this and this. The goal is "to 
put the client off the phone in the minimal time". If support monkey holds 
you on the phone for 40 minutes trying to understand that Linux thingie,  
instead of 10 as according to the script, he/she risks to be proclaimed 
inefficient and fired. This issue has been discussed very widely on various 
Linux sites.
And install the phone near the PC, why wouldn't you :-)? Just kidding :-)
-- 

Regards,
Alex Chudnovsky
e-mail : chalex@netvision.net.il
ICQ : 35559910

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