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Mustek 1200 UB



I was delighted to discover that Mustek decided to provide a LINUX driver for
the 1200 UB scanner. In fact that was THE reason I decided to buy your product. 

While installing the scanner, I had a problem and wrote to your support people.
Here's the reply I got from them:

On 08-Jun-2001 Support wrote:
> Hello,
> 
> no support for Linux!!!!
> 
> Support

I do realize that no LINUX support was advertised or promised. But, on the
other hand, the fact that there is a LINUX driver on your FTP site was very
encouraging, and I did expect that I would be able to get support. The fact
that I use LINUX does not make me a second-class customer. Just as, I'm sure a
Windows user would get an answer to any support question, I think I have a
right to expect the same. I bought the scanner because of the LINUX driver, and
had intended to suggest this scanner to all my friends. Now, I don't know what
to think. 

I hope your company will re-think it's policy in the matter of LINUX support.
This would be good for the LINUX users, and also for you. We are an ever
growing community and potential market for your products - but we won't buy if
we can't get support.

//-------------------------
Shlomo Solomon
E-Mail: solomon@barak-online.net
http://come.to/shlomo.solomon
Date: 08-Jun-2001   Time: 17:26:34

Message sent by XFMail on a LINUX Mandrake 8.0 machine
//-------------------------


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