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Re: ISP




Hi,

cedarc1@yahoo.com wrote:

> Please excuse me if you consider this an off topic post.  I am asking here
> because I respect the opinion of the Linux community and I am an avid
> Linux user myself.

I don't think this is off topic at all. Quite frankly, I'd find Linux a 
lot less useful if not for the Internet and obviously discussing which 
ISP in Israel is Linux-friendly is within the scope of the list agenda.

 
> My organization has been with Netvision for years now but frankly we're
> not satisfied with the service and we're looking for a new ISP.  I noticed
> that IGLU uses Actcom so I suspect they are good.  I have also heard that
> Actcom gives static IP addresses (is this true?).  We're on a ADSL
> connection now so whoever we choose needs to have ADSL capability.  Who
> would you recommend and why?  Also, do any ISPs have restrictions on using
> IP-Masquerading (NAT)?

I've been using Actcom personally for some years now and I am very 
pleased. Actcom is the only ISP I know whose tech support is faster at 
returning calls then their sales people, they are the only one providing 
shell access and they are active supporters of Linux in Israel (as 
evident by them hosting IGLU's server).

Actcom do provide static IPs, both for dial users (for a fee) and for 
ADSL customers (included in the basic deal price). My experience with 
their ADSL service is very positive.

I have worked with several other ISPs (including Netvision, 012.net and 
Bezeq int.) for both private and business use and it is my personal 
opinion that these ISPs in their current state (at least for Netvison 
this was not true at the past) suffer from a acute lack of professional 
personal. They do have some knowledgeable people, but unfortunately this 
is not reflected in the overall service I get as a customer (A quick 
look at 012.net web site will be a good example to what I'm talking about).

One of the interesting points to consider about this situation is how 
"big time" companies such as those mentioned are focused on making a lot 
of PR noise and advertising, grabbing thousands of customers in a 
"dollar a day" deals, building useless content sites and loosing 
millions of shekels in the process while a seemingly small time operator 
such as Actcom focuses on delivering good value for money for what I 
feel are some of the more knowledgeable and active Israeli Internet 
users. I even suspect they are profitable, because I don't believe they 
would have survived this long otherwise.

As an example, Actcom's support of Linux is, IMHO, a direct result of 
focusing in what brings true value to customers rather then living in a 
world of corporate newspeak, Flash web sites with zero content and 
costly TV ads.

Of course, even Actcom have many ways it can go to improve it's business 
and service - a price cut would always be nice and I still haven't 
gotten a price quote for that (rather unusual, I'll admit) setup I asked 
them about last month(!) but overall I have got to give them two thumbs up.


Your mileage may vary, standard disclaimer applies and all that jazz...

-- 
Gilad Ben-Yossef <gilad@benyossef.com>
http://benyossef.com :: +972(54)756701
"Anything that can go wrong, will go wrong, while interrupts are disabled. "
	-- Murphy's law of kernel programing.


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