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cars like computers (fwd)
>
>> > Subject:
>> > WHAT IF PEOPLE BOUGHT CARS LIKE THEY BUY COMPUTERS?
>> >
>> > General Motors doesn't have a "help line" for people who don't know how
>> > to drive, because people don't buy cars like they buy computers - - but
>> > imagine if they did . . .
>> >
>> > HELPLINE: "General Motors Helpline, how can I help you?"
>> >
>> > CUSTOMER: "I got in my car and closed the door, and nothing happened!"
>> >
>> > HELPLINE: "Did you put the key in the ignition slot and turn it?"
>> >
>> > CUSTOMER: "What's an ignition?"
>> >
>> > HELPLINE: "It's a starter motor that draws current from your battery and
>> > turns over the engine."
>> >
>> > CUSTOMER: "Ignition? Motor? Battery? Engine? How come I have to know
>> > all of these technical terms just to use my car?"
>> >
--------------------------------------------------------------------------
>> > HELPLINE: "General Motors Helpline, how can I help you?"
>> >
>> > CUSTOMER: "My car ran fine for a week, and now it won't go anywhere!"
>> >
>> > HELPLINE: "Is the gas tank empty?"
>> >
>> > CUSTOMER: "Huh? How do I know!?"
>> >
>> > HELPLINE: "There's a little gauge on the front panel, with a needle, and
>> > markings from 'E' to 'F.' Where is the needle pointing?"
>> >
>> > CUSTOMER: "It's pointing to 'E.' What does that mean?"
>> >
>> > HELPLINE: "It means that you have to visit a gasoline vendor, and
>> > purchase some more gasoline. You can install it yourself, or pay the
>> > vendor to install it for you."
>> >
>> > CUSTOMER: "What!? I paid $12,000.00 for this car! Now you tell me
>> > that I have to keep buying more components? I want a car that comes with
>> > everything built in!"
>> >
--------------------------------------------------------------------------
>> > HELPLINE: "General Motors Helpline, how can I help you?"
>> >
>> > CUSTOMER: "Your cars suck!"
>> >
>> > HELPLINE: "What's wrong?"
>> >
>> > CUSTOMER: "It crashed, that's what went wrong!"
>> >
>> > HELPLINE: "What were you doing?"
>> >
>> > CUSTOMER: "I wanted to run faster, so I pushed the accelerator pedal all
>> > the way to the floor. It worked for a while, and then it crashed -- and
>> > now it won't start!"
>> >
>> > HELPLINE: "It's your responsibility if you misuse the product. What do
>> > you expect us to do about it?"
>> >
>> > CUSTOMER: "I want you to send me one of the latest versions that
>> > doesn't crash anymore!"
>> >
--------------------------------------------------------------------------
>> > HELPLINE: "General Motors Helpline, how can I help you?"
>> >
>> > CUSTOMER: "Hi! I just bought my first car, and I chose your car because
>> > it has automatic transmission, cruise control, power steering, power
>> > brakes, and power door locks."
>> >
>> > HELPLINE: "Thanks for buying our car. How can I help you?"
>> >
>> > CUSTOMER: "How do I work it?"
>> >
>> > HELPLINE: "Do you know how to drive?"
>> >
>> > CUSTOMER: "Do I know how to what?"
>> >
>> > HELPLINE: "Do you know how to DRIVE?"
>> >
>> > CUSTOMER: "I'm not a technical person! I just want to go places in my
>> > car!"
>
>************************* Azeem Iqbal Pirani *************************
>*********************** Xibercom (Pvt.) Ltd. ************************
>*********************** pirani@xiber.com ************************
>************ http://www.egr.uh.edu/~ahs21457/venture.html ************
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