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Re: Re[2]: The Compaq Issue



On Sun, 28 Feb 1999, Evgeny Stambulchik wrote:

> Hmm, maybe they (Dell) improved lately. When I checked the issue two or
> three years ago, I did quite a thourough check of news posts, and _major_
> part of them were saying "Don't buy Dell!" I can quote by heart one PC
> repairment technician: "Thanks a lot to Dell. If they didn't exist, my
> income would have halved."

I don't mean to start a flame war. My mail was sent based on experience
with a brand of high quality servers. Ranting on news lists or this and
that repair technician anecdotes do not really compare with hard facts,
based on experience working with these machines. 

Your point here may very well work for individuals or very small
organizations, that have the time to do the QA themselves, and don't have
mission critical tasks at hand. Large enterprises cannot deal with things
in this manner. The price you pay for BRAND name is because their
technical teams do the QA and integration for you, so you don't have to do 
trial and error sequences yourself. No large enterprise can. What these
entities want is things that are guaranteed to work, and good support.

I can say, from my experience, that I never had any problem with any of
these DELLs, and when I needed a memory upgrade, they were VERY
responsive. Their sales manager has also visited us, to keep a good
relationship between TAU and DELL Israel. 

To conclude, large enterprises are looking to delegate some of the work to
3rd parties, in order for them to be efficient. This is why BRAND names
thrive in that department.


--Ariel
> 
> Regards,
> 
> Evgeny
> 
> 
> --
>  ____________________________________________________________
> / Evgeny Stambulchik  <fnevgeny@plasma-gate.weizmann.ac.il>  \
>  /Plasma Laboratory, Weizmann Institute of Science, Israel \  \
>  |Phone : (972)8-934-3610  == | == FAX   : (972)8-934-3491 |  |
>  |URL   :    http://plasma-gate.weizmann.ac.il/~fnevgeny/|  |
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   +---------------------------------------------------------------+
   | Ariel Biener                                                  |
   | e-mail: ariel@post.tau.ac.il           Work phone: 03-6406086 |
   | fingerprint = 07 D1 E5 3E EF 6D E5 82 0B E9 21 D4 3C 7D 8B BC |
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