[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: SuSe follows MS?



Hi,

did you try to send your mail to support@suse.de (the German one !) ?
Usually they are much better in such things. Also, did you take the
sources from the SuSE disks ? Because if so, you could claim that they
supplied broken sources which of course has to be dealt with.

Also, did you register your copy ?

In any case, if you have the english version of SuSE 6.3, please mail me
privately since I would like a copy (got the German version only).

Thanks,
Schlomo

PS: Till now support@suse.com always where very helpful with me ! And
their support database is really good.

On Thu, 16 Dec 1999, shimon wrote:

> It was upleasant surprise to get such MS style answer, I expected
> something like this:you should install package this and that to get
> things working properly or use patch  or something else constructive, or
> at the worst case: yes it is a bug we are trying to fix it.
> But it seems they even did not check if the damn thing (Gui for vim)
> works really or not.
>  
> SuSE Support wrote:
> > 
> > UNLOCK
> > Dear SuSE Linux user,
> > 
> > Thank you for your request for SuSE installation support.
> > 
> > >
> > >  Dear Suse team,
> > > I have a problem after installation of SuSe 6.3: I can not recompile vim
> > > with GUI (gvim). I installed sourses and used rpm -bi ... but it also
> > > gave me vim without GUI, I tried also recompile my old sourses which
> > > worked and still working (I recompiled it on another machine with RH6.1
> > > and got what I wanted). The look on output shows that for some reason in
> > > SuSe 6.3 configure program did not find X11 support.
> > >
> > > checking for xmkmf... (cached) /usr/X11R6/bin/xmkmf
> > > checking for X... (cached) no
> > > checking if X11 header files can be found... no
> > >               (on another machine yes!)
> > > checking --enable-gui argument... no GUI support
> > > checking for sequent/ptx... no
> > >
> > > I hope you to explain (and fix) this weird behaviour. I guess gvim is
> > > not the only proram which might suffer from this bug.
> > > TIA, Shimon
> > > --
> > > Shimon Panfil, Ph. D.
> > > Senior Scientist, Odin Technologies Ltd,
> > > POB 248,Yokneam Ellit 20698, Israel
> > > tel:972-4-9591010(o),972-4-8226647(h),972-52-857383(m)
> > >
> > 
> > We take pains to respond to every installation question from our
> > customers.
> > 
> 
> > Your request is, however, beyond what we consider to be part of
> > installation support.
> > 
> 
> > We regret not being able to help you in this case.
> > 
> 
> > Appendix H in your manual includes a section describing the scope of
> > our installation support.  All supported topics are listed in this
> > section. Requests above and beyond these areas will not be handled by
> > SuSE installation support.
> > 
> > Topics not handled by installation support include:
> > 
> > - Configuring servers (such as mail-, news-, NFS-, and Samba-servers)
> > - Firewall- and Masquerading setups
> > - Support for other operating systems (DOS, Windows, OS/2, etc.)
> > - Support for commercial Linux programs like Applixware, Adabas,
> >   Netscape etc. (even if they are distributed by us).
> > - Support for other Linux distributions (such as Caldera, RedHat, etc.)
> > - Compiling code (self-compiled kernels in particular)
> > - Devices that are not vital for operating a Linux system
> >   (such as TV-tuners, scanners, cameras and the like)
> > - Advanced storage devices such as RAID arrays, tapes and CD writers
> > - 3rd party software and drivers
> > 
> > If you received this message because you recompiled the kernel, you may
> > want to restore the original kernel as described in
> > http://www.suse.de/sdb/en/html/bk_originalkernel.html
> > and resubmit your request (if your question was within the scope
> > of SuSE installation support).
> > 
> > Our installation support is intended to help our customers in the
> > basics of getting their system up and running, not as an instruction
> > on the Linux operating system. Many good books about Linux are
> > available, including:
> > `Running Linux' by Matt Welsh and others, ISBN 1-56592-469-X
> > `LINUX' by Michael Kofler, ISBN 0-201-59628-8
> > 
> > ----------!!!!!-------------
> > If you need qualified paid Linux support beyond the scope of SuSE
> > installation support, you may want to contact Linuxcare:
> > URL: http://www.linuxcare.com/
> > Tel. 888-LIN-GURU (888-546-4878)
> > Fax. 415-701-7457
> > ----------!!!!!-------------
> > 
> > In addition, many installation and configuration questions have
> > already been answered in our support database
> > (http://www.suse.de/sdb/en/html/). Please have a look!
> > 
> > Your understanding of this matter is very much appreciated.
> > 
> > Regards,
> > 
> >         The SuSE Support-Team
> > 
> > -------------------------------------------------------------
> > SuSE, Inc.         Tel   : +1-510-835-7879 Mo/Th 9a-3p (PST)
> > 580 2nd Street,    Fax   : +1-510-835-7875
> > Oakland CA 94607   E-Mail: isupport@suse.com
> > USA                WWW   : http://www.suse.com/
> > -------------------------------------------------------------
> 
> -- 
> Shimon Panfil, Ph. D.
> Senior Scientist, Odin Technologies Ltd, 
> POB 248,Yokneam Ellit 20698, Israel
> tel:972-4-9591010(o),972-4-8226647(h),972-52-857383(m)
> 
> =================================================================
> To unsubscribe, send mail to linux-il-request@linux.org.il with
> the word "unsubscribe" in the message body, e.g., run the command
> echo unsubscribe | mail linux-il-request@linux.org.il
> 
> 


=================================================================
To unsubscribe, send mail to linux-il-request@linux.org.il with
the word "unsubscribe" in the message body, e.g., run the command
echo unsubscribe | mail linux-il-request@linux.org.il