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modem problems



hi,
a friend of mine can't connect to the internet. (using windows 98, he can).
he used minicom to check if his modem is configured correctly and minicom
was able to dial out. but when he uses kppp then he gets "sorry, modem
doesn't respond", and in the log window ATZ doesn't even appear. and when he
uses the debug option in the gnome dial-up tool, it sends ATZ but then says
that the modem didn't respond. he doesn't know what modem he has. what could
be the problem, and why doesn't minicom mind it?
thanks.

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