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Re: Frame relay through Israeli ISPs
O>> Anyone using a frame-relay line on a Linux box, leased
O>> and connected through any of the Israeli ISPs? I'm interested
O>> in getting a frame-relay line at my home (meaning not for
O>> business needs or anything, in case that affects pricing).
I use one just now. Though it's for business, not for private. It's a bit
expensive for private use (for me, you might be more rich than I :). We
pay (or, rather, would be paying) about 1500NIS (Bezeq included) for 128K
line with 19.2 CIR. Connectivity is not bad for me, though some black-outs
occur occasionally, and the transfers freeze. But generally the feel is not
bad. Though the win over modem is not overwhelming (that also wasn't cause
why we installed FR anyway) - you can't expect international lines to get
better just because you've got FR :) - it's not bad.
It's from Bezeq International. We were also approached recently by
Internet Zahav people which talked about some "deal", which is better, but
we don't like IZ too much - for reasons totally unrelated to FR lines - so
I don't know details. The installation and the stuff (FR and modem and
Cisco 1000 router) was free.
O>> I'm interested to know if anyone has any experience with
O>> that - prices and some information on the level of service
O>> you have received (if any :) will be useful.
I'll describe experience with Bezeq Intl. (aka isdn.net.il). The
installation part was a nightmare, but we really can't blame B.I. people
on that - the Bezeq technicians were really bad and tried every trick
possible to avoid doing what they had to do. B.I. people were not bad,
except the fact that to get representative to return call took sometimes
2-3 days. But after the talk things usually moved pretty fast until
another Bezeq worker messed things up - like calling me at 8:30 am and
asking me for some "line number" and insisting that I should know about it
since I was listed as company's technical contact. They refused to do
anything without that number and ignored my attempts to direct them at
B.I. as my provider - they insisted that *I* should know it, because I'm
listed in the form. There might be smart people at Bezeq, but seems all of
them are too busy to work with clients. But after we got line installed
things got better. Some people come and after some calls and configuring
our router for another company and reconfiguring it again and forgetting
to tell the router it's own IP and stuff the things got OK and are OK for
now.
The tech support stuff is not worse that at other providers. You can
explain them what you want in about a hour-two, and then, if you talked to
the right person, the things are done pretty quickly. If not, you get
usual "we'll call you back" promise, which is false in 50% of the cases.
So that's the info for you.
--
frodo@sharat.co.il \/ There shall be counsels taken
Stanislav Malyshev /\ Stronger than Morgul-spells
phone +972-3-9316425 /\ JRRT LotR.
http://sharat.co.il/frodo/ whois:!SM8333
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