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SuSe follows MS?



It was upleasant surprise to get such MS style answer, I expected
something like this:you should install package this and that to get
things working properly or use patch  or something else constructive, or
at the worst case: yes it is a bug we are trying to fix it.
But it seems they even did not check if the damn thing (Gui for vim)
works really or not.
 
SuSE Support wrote:
> 
> UNLOCK
> Dear SuSE Linux user,
> 
> Thank you for your request for SuSE installation support.
> 
> >
> >  Dear Suse team,
> > I have a problem after installation of SuSe 6.3: I can not recompile vim
> > with GUI (gvim). I installed sourses and used rpm -bi ... but it also
> > gave me vim without GUI, I tried also recompile my old sourses which
> > worked and still working (I recompiled it on another machine with RH6.1
> > and got what I wanted). The look on output shows that for some reason in
> > SuSe 6.3 configure program did not find X11 support.
> >
> > checking for xmkmf... (cached) /usr/X11R6/bin/xmkmf
> > checking for X... (cached) no
> > checking if X11 header files can be found... no
> >               (on another machine yes!)
> > checking --enable-gui argument... no GUI support
> > checking for sequent/ptx... no
> >
> > I hope you to explain (and fix) this weird behaviour. I guess gvim is
> > not the only proram which might suffer from this bug.
> > TIA, Shimon
> > --
> > Shimon Panfil, Ph. D.
> > Senior Scientist, Odin Technologies Ltd,
> > POB 248,Yokneam Ellit 20698, Israel
> > tel:972-4-9591010(o),972-4-8226647(h),972-52-857383(m)
> >
> 
> We take pains to respond to every installation question from our
> customers.
> 

> Your request is, however, beyond what we consider to be part of
> installation support.
> 

> We regret not being able to help you in this case.
> 

> Appendix H in your manual includes a section describing the scope of
> our installation support.  All supported topics are listed in this
> section. Requests above and beyond these areas will not be handled by
> SuSE installation support.
> 
> Topics not handled by installation support include:
> 
> - Configuring servers (such as mail-, news-, NFS-, and Samba-servers)
> - Firewall- and Masquerading setups
> - Support for other operating systems (DOS, Windows, OS/2, etc.)
> - Support for commercial Linux programs like Applixware, Adabas,
>   Netscape etc. (even if they are distributed by us).
> - Support for other Linux distributions (such as Caldera, RedHat, etc.)
> - Compiling code (self-compiled kernels in particular)
> - Devices that are not vital for operating a Linux system
>   (such as TV-tuners, scanners, cameras and the like)
> - Advanced storage devices such as RAID arrays, tapes and CD writers
> - 3rd party software and drivers
> 
> If you received this message because you recompiled the kernel, you may
> want to restore the original kernel as described in
> http://www.suse.de/sdb/en/html/bk_originalkernel.html
> and resubmit your request (if your question was within the scope
> of SuSE installation support).
> 
> Our installation support is intended to help our customers in the
> basics of getting their system up and running, not as an instruction
> on the Linux operating system. Many good books about Linux are
> available, including:
> `Running Linux' by Matt Welsh and others, ISBN 1-56592-469-X
> `LINUX' by Michael Kofler, ISBN 0-201-59628-8
> 
> ----------!!!!!-------------
> If you need qualified paid Linux support beyond the scope of SuSE
> installation support, you may want to contact Linuxcare:
> URL: http://www.linuxcare.com/
> Tel. 888-LIN-GURU (888-546-4878)
> Fax. 415-701-7457
> ----------!!!!!-------------
> 
> In addition, many installation and configuration questions have
> already been answered in our support database
> (http://www.suse.de/sdb/en/html/). Please have a look!
> 
> Your understanding of this matter is very much appreciated.
> 
> Regards,
> 
>         The SuSE Support-Team
> 
> -------------------------------------------------------------
> SuSE, Inc.         Tel   : +1-510-835-7879 Mo/Th 9a-3p (PST)
> 580 2nd Street,    Fax   : +1-510-835-7875
> Oakland CA 94607   E-Mail: isupport@suse.com
> USA                WWW   : http://www.suse.com/
> -------------------------------------------------------------

-- 
Shimon Panfil, Ph. D.
Senior Scientist, Odin Technologies Ltd, 
POB 248,Yokneam Ellit 20698, Israel
tel:972-4-9591010(o),972-4-8226647(h),972-52-857383(m)

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